Thank you for shopping with Owen Lens. We are committed to delivering your photography equipment, cameras, and lenses promptly and securely, no matter where you are in the world. Please review our shipping policy below for complete details.
1. Shipping Coverage
Owen Lens proudly ships worldwide. We partner with trusted global logistics providers to ensure your order reaches you safely and efficiently.
2. Processing Time
- All orders are processed within 1–3 business days after order confirmation.
- You will receive a confirmation email or SMS once your order has been shipped.
3. Delivery Time
Estimated delivery times vary by region:
- Domestic (Local/Regional): 3–7 business days
- International: 7–15 business days
Please note: Delivery times may be affected by customs processing, weather conditions, or regional delays.
4. Shipping Charges
- Shipping fees, if any, will be calculated and displayed at checkout.
- Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
5. Cash on Delivery (COD)
- Owen Lens only accepts Cash on Delivery as a payment method.
- Customers must pay the full amount to the delivery personnel upon receiving the product.
- Orders with unpaid COD may result in account restrictions or blocked future purchases.
6. Tracking Orders
Once your order is shipped, you will receive tracking details via email or SMS. You can use this information to monitor the progress of your delivery.
7. Shipping Delays
While we strive to deliver all orders on time, unexpected delays may occur due to customs, holidays, or logistics provider issues. We appreciate your patience and understanding in such cases.
8. Damaged Packages
If your package arrives damaged:
- Do not accept the delivery if the damage is severe.
- If you discover damage after accepting it, contact us within 3 days at [email protected] with photos and order details.
9. Contact Us
For any shipping-related questions, feel free to reach out to us:
Email: [email protected]